Privacy Policy

Collection of Personal Information

We gather Personal Information about you in the following ways:

Directly from You

When you create an account, use our Services, or communicate with us, we collect:

• Account Information: Your name, contact details, account credentials, payment information, and transaction history.
• Content: Personal Information in your inputs, uploads, or feedback to our Services.
• Communication Information: If you contact us, we collect your name, contact details, and message contents.

Automatically Collected Information

As you navigate and interact with our Services, we collect:

• Technical Information: Browser/device data, IP addresses, usage patterns, and cookies to enhance your experience and improve our Services.
• Analytics and Tracking Tools: We use internal and third-party analytics tools to understand user behavior and improve our Services. These tools are used solely for our business optimization and do not share your data for external marketing.

Use of Personal Information

We use your Personal Information to:

• Deliver and improve our Services.
• Communicate with you about updates and offerings.
• Conduct research and prevent fraud.
• Comply with legal obligations and protect our rights.

Disclosure of Personal Information

We do not sell, rent, or lease your personal information to third parties. We do not share your personal data with any third parties or affiliates for their own marketing or promotional purposes. We may share information only in the following limited circumstances:

• Service Providers: With trusted partners who work on our behalf to deliver the Services you requested (such as SMS delivery or email hosting). These providers are prohibited from using your data for any other purpose.
• For Legal Reasons: When necessary to comply with laws or protect our interests and safety.

Consent to Communication

Scope of Consent: By submitting your personal information on our website, including your name, telephone number, and email address, you expressly consent to receive communications from NewBrook Home Improvement via email, phone calls, text messages (SMS/MMS), and postal mail. These communications may include appointment confirmations, service updates, and estimate follow-ups.

Mobile Messaging and SMS Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Automated Calls and Text Messages: You expressly consent to receive autodialed and prerecorded voice messages, as well as automated text messages (SMS/MMS), delivered to the phone number you provided. Message frequency varies. Standard message and data rates may apply. Consent to receive automated messages is not a condition of purchasing any goods or services.

How to Opt Out:

• Text Messages: Reply STOP to any message to unsubscribe at any time. After texting STOP, you will receive a one-time confirmation.
• Email: Click the “Unsubscribe” link at the bottom of any email or contact us at dermot@newbrookhomeimprovement.com.

Data Protection and Security

We are committed to keeping your personal data secure. We implement appropriate technical and organizational measures to protect against unauthorized or unlawful processing and against accidental loss, destruction, or damage. We do not share your data with trusted third parties for their own use; any partners we use are strictly obligated to protect your information and use it only for the services specified by NewBrook Home Improvement.

Your Rights

You have the right to access, rectify, or delete your Personal Information. You may also object to how we process your data. To exercise these rights, please contact us at dermot@newbrookhomeimprovement.com.

Contact Us

For any questions or concerns regarding this policy, please reach out to our team:

• Email: dermot@newbrookhomeimprovement.com
• Phone: (410) 507-9623